betli Privacy Policy

Introduction

betli ("we", "us", "our") is committed to protecting and respecting the privacy of every player who uses betli.pro. This Privacy Policy explains how betli collects, stores, processes, and shares personal data in connection with the operation of the betli platform, including our online casino, sports betting, and related services targeted at players in Bangladesh. This Policy forms part of our Terms & Conditions and should be read alongside them. By registering a betli account or otherwise using betli.pro, you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein.

If you do not agree to this Privacy Policy, you must not create a betli account or use betli.pro. betli reserves the right to update this Policy from time to time. The current version is always available at betli.pro/privacy-policy. We will notify registered players of material changes via the platform where reasonably practicable.

Information We Collect

betli collects personal data in several categories depending on how you interact with the platform. The table below summarises the main categories of data we collect and why.

How We Use Your Information

betli uses personal data only for lawful purposes that are necessary for the provision of our services to Bangladesh players. The specific purposes for which we process your data are:

• Account creation and management: to register your betli account, verify your identity, and maintain your account in good standing.
• Payment processing: to execute deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, account takeover attempts, and other prohibited activities.
• Responsible gaming: to monitor gaming patterns, identify players who may be experiencing gambling-related harm, and to action self-exclusion and deposit-limit requests.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and improve our support quality.
• Platform improvement: to analyse aggregated usage data, optimise site performance, and develop new features that better serve Bangladesh players.

Legal Basis for Processing

betli processes personal data on one or more of the following legal bases, as applicable to each processing activity:

• Contract performance: processing is necessary to provide the services you have requested, including operating your betli account, processing transactions, and delivering gaming services.
• Legal obligation: processing is required to comply with applicable anti-money laundering regulations, KYC obligations, and any other legal requirements imposed on betli.
• Legitimate interests: processing is necessary for betli's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: where we process data for marketing purposes, we rely on your consent, which you may withdraw at any time without affecting the lawfulness of processing that took place before withdrawal.

Sharing Your Information

betli does not sell, rent, or trade your personal data to any third party for their own marketing purposes. betli may share your personal data with the following categories of recipient only where strictly necessary:

• Payment service providers: bKash, Nagad, Rocket, and Upay receive the minimum data necessary to process your deposit and withdrawal transactions securely.
• Identity verification partners: third-party KYC and identity verification providers who assist betli in confirming player identity and age during the account verification process.
• Game technology providers: software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may process session data in connection with delivering their respective games on the betli platform.
• Regulatory and law enforcement authorities: betli will disclose personal data to relevant authorities where required by law, court order, or in response to a lawful regulatory request, including in connection with anti-money laundering investigations.

Cookies and Tracking Technologies

betli.pro uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players use the site. The following types of cookies are in use on betli.pro:

• Strictly necessary cookies: required for core site functionality such as session management, login state, and secure payment flow. These cannot be disabled without breaking the platform.
• Performance and analytics cookies: collect anonymised data about page load times, error rates, and navigation paths to help betli identify and fix technical issues.
• Functional cookies: remember your language preference, display settings, and other personalisation choices so you do not need to re-enter them on each visit.
• Security cookies: used to authenticate users, prevent cross-site request forgery (CSRF) attacks, and protect player account integrity during active sessions.

You can manage or delete cookies through your device's browser settings. Please note that disabling certain cookies may affect your ability to use some features of betli.pro. betli does not currently respond to browser-level Do Not Track signals, as there is no consistent industry standard for such signals.

Data Retention

betli retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, and accounting obligations. The specific retention periods that apply to the main categories of personal data betli processes are set out below:

Account and transaction data is retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping obligations. KYC identity documents are retained for the same minimum period. Gaming activity logs are retained for three years from the date they were generated. Marketing preference records are retained until you withdraw consent or close your account. Where betli is involved in litigation or a regulatory investigation, relevant data may be retained beyond the standard periods until the matter is fully resolved.

Data Security

betli takes the security of your personal data seriously and applies industry-standard technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration. Our key security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and betli.pro, ensuring that your personal and payment data cannot be intercepted in transit.
• Encrypted storage for all sensitive personal data at rest, including KYC documents and payment account references, using AES-256 encryption on secured servers.
• Strict internal access controls ensuring that betli staff may only access player data on a need-to-know basis, with all data access actions logged and auditable.
• Regular security assessments and vulnerability testing to identify and remediate weaknesses in the betli platform before they can be exploited.

Your Data Protection Rights

As a betli player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact betli support via live chat at betli.pro. We will respond to all verified requests within a reasonable timeframe.

• 🔍Right of access: you have the right to request a copy of the personal data betli holds about you and to receive confirmation of how it is being processed.
• ✏️Right to rectification: you have the right to request correction of any inaccurate or incomplete personal data betli holds about you.
• 🗑️Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to betli's legal retention obligations.
• ⛔Right to restrict processing: you have the right to request that betli restricts the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• 📦Right to data portability: you may request that betli provides your personal data to you in a structured, commonly used, and machine-readable format.
• 🚫Right to object: you have the right to object to betli processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to betli's overriding grounds.

To exercise any of the above rights, please contact betli support via live chat on betli.pro. We may need to verify your identity before processing your request. betli will respond to all valid requests without undue delay and in any event within 30 days of receipt.

Children and Minors

betli is strictly an adult platform. betli.pro is not directed at, and is not intended for use by, any person under the age of 21. betli does not knowingly collect personal data from anyone under 21 years of age. If betli discovers that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has provided personal data to betli, please contact us immediately via live chat at betli.pro.

Third-Party Links and Services

betli.pro may contain links to third-party websites or integrate third-party services such as game providers and payment processors. betli is not responsible for the privacy practices of any third party. This Privacy Policy applies solely to data collected by betli through betli.pro. We strongly encourage you to read the privacy policies of any third-party site or service you access, as their data practices may differ materially from betli's.

Changes to This Privacy Policy

betli reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the betli platform. The date of the most recent revision is shown at the top of this page. Where changes are material, betli will endeavour to provide reasonable notice to registered players via the betli.pro platform prior to the changes taking effect.

Your continued use of betli.pro following notification of any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should stop using betli.pro and contact support to close your account.

Contact betli About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way betli processes your personal data, please contact the betli support team via live chat available 24/7 at betli.pro. You may also write to us at [email protected] — please note this is a correspondence address only and is not a clickable link. betli aims to acknowledge all privacy-related enquiries within 24 hours and to provide a full response within 30 days of receipt, in accordance with applicable data protection standards.